pokpelPrivacy Policy
This page describes what we collect when you use pokpel and how we keep that data protected. We at pokpel take your privacy seriously. When you create an account, deposit funds, play games, or contact our support team, we collect personal information—your name, email, phone number, payment details, and game activity. We use this information to verify your identity, process payments, detect fraud, and improve our service.
Our pokpel privacy practices comply with standard data-protection principles. We do not sell your personal data to third parties. We do share some information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fraud-detection vendors, and legal authorities when required by law. This policy explains what data we collect, who can access it, how long we keep it, and what rights you have.
Our servers may sit outside your jurisdiction; however, we encrypt your data in transit and at rest. If you have privacy concerns or want to exercise your rights—such as requesting access to your data or deletion—contact pokpel support via email or our contact form.
What Data We Collect on pokpel
Account and Identity Information
When you sign up for pokpel, we collect your full name, date of birth, email address, and phone number. Before your first withdrawal, we request identity verification: you upload a government ID (KTP, passport, or driving license). We store these documents encrypted and use them only for KYC (Know Your Customer) compliance and fraud prevention. We do not share your ID scans with third parties outside our verification workflow.
Payment and Financial Data
pokpel collects payment information when you deposit funds. If you use DANA, e-wallet, mobile banking, or local payment, we do not store your full account credentials; instead, the payment processor handles the transaction securely. If you deposit via bank transfer (online payment, e-wallet, mobile banking, local payment), we record your bank account details for withdrawal routing only. We do not store full credit-card numbers on pokpel servers; we use tokenization—a technique that replaces sensitive data with a unique identifier.
We track your deposits, withdrawals, and account balance on pokpel. This information is used to process transactions, calculate weekly cashback, track tier progression, and detect suspicious activity.
Game Activity and Behavioral Data
pokpel logs your game play across all categories—live-dealer tables, slot games, and sportsbook markets. We record your bets, winnings, losses, and game history. This data helps us calculate your weekly cashback, track your tier rank, populate tournament leaderboards, and identify problem gambling patterns if you request account restrictions.
We also log your login times, device information (browser, operating system, IP address), and session duration. This helps us detect unauthorized access and improve our platform's security and performance.
Communication Data
When you contact pokpel support via live chat, email, or our contact form, we retain your messages and our responses. We use this data to resolve your issue, improve our support workflow, and train our team. Support conversations may be reviewed by our management and quality-assurance staff.
Data we collect on pokpel
- Name, date of birth, email, phone number
- Government ID and identity verification documents
- Payment method details and transaction history
- Game activity and betting history
- Login times, IP address, device information
- Support communications and tickets
How We Use and Protect Your Data on pokpel
Data Usage and Third Parties
We use your data on pokpel for account management, payment processing, fraud detection, legal compliance, and service improvement. We share your data with the following third parties only when necessary:
- Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandrill, local payment, online payment): receive payment information to complete deposits and withdrawals.
- Fraud-detection vendors: receive game activity and IP address data to identify suspicious patterns.
- Legal authorities: we may disclose data if required by law, court order, or government request.
- Support vendors: third-party tools help us manage live chat, email, and ticket systems.
We do not share your personal data for marketing purposes. We do not sell your information to advertisers or data brokers.
Data Security and Encryption
pokpel encrypts all data in transit using HTTPS. Your login credentials, payment details, and game history are encrypted before transmission. We store sensitive information (passwords, ID scans, payment tokens) under encryption at rest. Our servers use standard SSL certificates and are monitored continuously for security threats.
If a data breach occurs on pokpel, we notify affected users within a standard window and provide guidance on account recovery. However, we cannot guarantee absolute security; no system is non-specific info breach-proof. Users are responsible for maintaining strong passwords and enabling two-factor authentication if available.
Data Retention
pokpel retains your account data for as long as your account is active. If you close your account, we retain game history and financial records for compliance and dispute resolution (typically 7 years). We delete or anonymize non-essential data (cookies, temporary session tokens) after 90 days of inactivity unless you request deletion earlier.
If you request account deletion on pokpel, we will delete personal data that is not required by law. However, we must retain game history, payment records, and ID verification documents for financial and legal compliance purposes. Your request will be processed within 30 days.
Cookies and Tracking
pokpel uses cookies to keep you logged in, remember your preferences, and track page visits. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to 30 days). We do not use cookies to track you across other websites. Third-party analytics tools may place cookies on pokpel to measure site performance; these tools do not identify you personally.
You can disable cookies in your browser settings, but some pokpel features may not work correctly without them.
Your Rights and Contact
You have the right to access, correct, or delete your personal data on pokpel. You also have the right to request a copy of all data we hold about you in a portable format. To exercise these rights, contact pokpel support via email or our contact form. We will respond within 30 days.
Our services on pokpel are available only where local law permits. If you have privacy concerns specific to your jurisdiction—such as Jakarta, Surabaya, Bandung, Medan, or Semarang—contact pokpel support in English. We are committed to complying with applicable privacy and data-protection laws.
This privacy policy may be updated at any time. We will notify you of significant changes via email or in-app notification. Continued use of pokpel after updates indicates your acceptance of the new policy.